Support
Stuck on something? This is your support hub for courses, certifications, billing, and technical issues. Pick the option that matches your situation and we’ll route you to the right place.
These four options cover almost every type of request. You can still use the contact form if you’re unsure, but choosing the closest match usually gets you a faster answer.
Use this if you can’t access a course, something looks missing, or you have general questions about what’s included in your enrollment.
Questions about 7-day exam windows, requirements, rules, or report submissions for CEPT, CCES, or CDOE.
Use this for questions about payments, invoices, refunds, or how bundle discounts and the 20% military / first responder / healthcare / educator discount work.
Note: the 20% discount applies to single-course purchases only and does not stack on top of 2-course (15%) or 3-course (30%) bundle pricing.
Something broken? Labs not loading, VM issues, portal errors, or anything that feels like a glitch belongs here.
If you want to read the fine print, see what others are asking, or quickly check if there’s an outage, these links will help.
Policies & Documentation
This is where you’ll find official policy pages related to exams, retakes, refunds, and terms of use.
- Exam structure and requirements for CEPT, CCES, and CDOE.
- Exam retake policy and timelines.
- Refunds, transfers, and general terms.
Community & System Status
Before opening a ticket, you can quickly check if there’s a known issue, or join the community for non-account questions and general discussion.
- Check current platform and lab status.
- See scheduled maintenance windows.
- Connect with other students and practitioners.
Community channels are great for general guidance. For anything involving your account, billing, or exam details, please use the official support channels.
Not sure which option to pick? That’s okay. Send us a short description of what you need and we’ll route it to the right team internally.